Merchant Support Specialist - Tourism & Hospitality Sector

Join Dana Purna Investama as a Merchant Support Specialist and play a pivotal role in empowering tourism businesses across Bali’s most vibrant destinations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.

In this dynamic position, you’ll be the backbone of our tourism and hospitality sector, providing exceptional support to our merchant partners. Your daily tasks will include resolving customer queries, troubleshooting technical issues, and ensuring smooth operations for our merchants. This is your chance to make a tangible difference in the thriving tourism industry of Bali.

With a competitive salary of Rp 3,500,000 - Rp 5,000,000 per month, you’ll enjoy the vibrant culture and stunning landscapes of Bali while contributing to the growth of local businesses. Don’t miss this opportunity to be part of a forward-thinking company in one of the world’s most sought-after tourist destinations.

📋 Tanggung Jawab Pekerjaan

• Provide timely and efficient support to merchant partners, addressing their queries and concerns related to our services.
• Troubleshoot and resolve technical issues, ensuring minimal downtime for our merchants.
• Assist in the onboarding process for new merchants, ensuring they are set up successfully and understand our services.
• Monitor merchant performance and provide feedback to help them improve and grow.
• Collaborate with cross-functional teams to ensure seamless integration of our services with merchant operations.
• Stay updated with industry trends and best practices to provide informed support to our merchants.
• Participate in training sessions to enhance your knowledge and skills in merchant support.
• Contribute to the development of support materials and documentation to improve the overall support experience.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Tourism, Hospitality, or a related field.
• Minimum of 2 years of experience in customer support, merchant support, or a similar role in the tourism and hospitality industry.
• Excellent communication and interpersonal skills to build strong relationships with merchants.
• Strong problem-solving and analytical skills to troubleshoot and resolve issues effectively.
• Proficiency in using CRM systems such as Salesforce or HubSpot.
• Familiarity with tourism and hospitality industry software and tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Fluency in English and Bahasa Indonesia is a plus.

🛠️ Keahlian

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