Evening Shift Steward (Transportation Provided) - Hilton Hotels & Resorts

Join the prestigious Hilton Hotels & Resorts as an Evening Shift Steward in the vibrant heart of Bali! This is an exceptional opportunity for individuals passionate about hospitality to contribute to world-class service standards while enjoying the benefits of a dynamic and rewarding career. In this role, you will be responsible for ensuring a seamless and enjoyable experience for our guests, from check-in to check-out, and everything in between.

As an Evening Shift Steward at Hilton Hotels & Resorts, you will work in a fast-paced environment, collaborating with a diverse team to deliver exceptional service. You will be the first point of contact for our guests, providing a warm and friendly welcome, and ensuring their needs are met throughout their stay. This role offers the chance to work in one of the most beautiful destinations in the world, with opportunities for professional growth and development.

We are looking for a dedicated and customer-focused individual with a genuine passion for hospitality. If you are ready to take on the challenges and rewards of this exciting role, we invite you to apply and be part of the Hilton Hotels & Resorts family in Bali.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests upon arrival, ensuring a warm and friendly reception.
• Assist with guest check-in and check-out processes, including handling keys, room assignments, and billing.
• Provide information about hotel amenities, facilities, and local attractions to enhance the guest experience.
• Monitor guest rooms and public areas to ensure cleanliness and order, reporting any issues to the housekeeping team.
• Collaborate with the front desk team to resolve guest inquiries and concerns promptly.
• Promote and uphold Hilton's core values and service standards.
• Work closely with the housekeeping team to ensure rooms are ready for the next guests.
• Participate in team meetings and training sessions to stay updated on hotel policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a hospitality or customer service role, preferably in a hotel environment.
• Excellent communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds.
• Strong organizational skills and the ability to work efficiently in a fast-paced environment.
• Familiarity with hotel management systems and guest relationship management (GRM) software.
• Ability to lift and carry up to 20 kg (44 lbs) of luggage and other items.
• Fluent in English, both written and spoken, with good Indonesian language skills.
• Willingness to work evening shifts, including weekends and holidays.
• Passionate about delivering exceptional guest experiences and contributing to a positive work environment.

🛠️ Keahlian

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